Unblu Spark
Secure messaging, video and co-browsing platform for banks, wealth managers and insurers.
- Swiss CompanyThe operating company is headquartered and legally incorporated in Switzerland.
- Swiss OwnedThe ultimate controlling owner is Swiss (Swiss persons, companies, foundations or public bodies).
- Swiss Data OptionSwiss hosting is available as an option or for part of the service, but is not the default for everything.
- Self-hostableCan be installed on your own servers or on-premises.
unblu.com
Overview
Unblu Spark is a client communication platform developed by Basel-based unblu inc. for retail banks, private banks, wealth managers and insurers. It combines live chat and an authenticated secure messenger, audio and video calls, co-browsing, co-apping and document collaboration, and AI-based virtual agents that can hand conversations over to human advisors. The components are embedded in the institution’s own website, e-banking and mobile apps through JavaScript APIs and mobile SDKs for iOS and Android; a web API and webhooks connect it to other systems. Reference integrations exist for Avaloq, Backbase, Temenos, Finnova and Salesforce Financial Services Cloud. Unblu Branch extends the platform to remote advisory screens in physical branches.
Unblu offers the platform as a managed service or for installation on the customer’s own infrastructure. The managed Unblu Financial Cloud runs on Google Cloud Platform in several regions or on IBM Financial Services Cloud, while the Unblu Swiss Sovereign Cloud option is hosted by T-Systems Schweiz in data centres in Zollikofen and Bern. Unblu states that data is encrypted with AES-256 at rest and TLS 1.2 or higher in transit, and that it holds ISO/IEC 27001:2022 certification and a SOC 2 Type 2 report for its cloud operations.
The company has been majority owned by Swiss Post since 2022. Prices are not published; the platform is sold to financial institutions on request.
Why it may be a Swiss alternative
Unblu Spark is operated by unblu inc., which is headquartered in Basel, Basel-Stadt. Swiss-headquartered, Swiss-owned company; product developed (wholly or largely) in Switzerland.
Swiss hosting is available for part of the service or as an option — check the hosting details below before relying on it.
May replace
Foreign products with overlapping functionality. An alternative is not necessarily a one-to-one replacement.
Swiss footprint
Five independent questions. A Swiss company is not automatically Swiss-hosted — and vice versa. How the footprint is assessed
Swiss native. Swiss-headquartered, Swiss-owned company; product developed (wholly or largely) in Switzerland.
- HeadquartersIs the operating company headquartered in Switzerland?
- Basel, Basel-Stadt (BS), SwitzerlandVerified[1]
- Legal jurisdiction
- OwnershipIs the company ultimately Swiss-owned?
- Yes — Die Schweizerische Post AG (Swiss Post) · SwitzerlandVerified[4]
Swiss Post acquired a majority stake in Unblu in November 2022; Unblu continues to operate as a subsidiary under its own brand and describes itself as part of the Swiss Post group. Swiss Post is owned by the Swiss Confederation. In 2023 and 2025 unblu inc. absorbed its subsidiaries Unblu Cloud GmbH and Unblu adiacom AG, and in May 2025 its articles were amended to allow intra-group financing. The German subsidiary Unblu GmbH is based in Frankfurt am Main.
- DevelopmentIs the product developed in Switzerland?
- PartlyInferred[4]
Unblu is headquartered in Basel, but its team spans five countries, with central offices in Basel and Sofia (Bulgaria); how development work is split between locations is not published.
- HostingIs customer data hosted in Switzerland?
- Optional — SwitzerlandVendor claim[3]
The vendor-operated Unblu Financial Cloud runs on Google Cloud Platform in regions across Europe, North America and Asia-Pacific, with a client- selectable failover region, or on IBM Financial Services Cloud. The Unblu Swiss Sovereign Cloud option runs on the Swiss Open Telekom Cloud, hosted by T-Systems Schweiz AG in two data centres in Zollikofen and Bern. Banks can also install Unblu on their own infrastructure. The infrastructure details below refer to the Swiss option.
- InfrastructureIs the hosting infrastructure operated by a Swiss-owned provider?
- No — Open Telekom Cloud Swiss (T-Systems Schweiz AG) · GermanyVendor claim[3]
Data-centre facility: Data centres in Zollikofen and Bern
Features & platforms
- Platforms
- Deployment
- Made for
- Interface languages
Privacy & security
- Encryption at rest
- Yes
- Encryption in transit
- Yes
- Multi-factor authentication
- Yes
- Single sign-on (SAML/OIDC)
- Yes
- Public API
- Yes
- Not verified
- End-to-end encryption, SCIM provisioning and Data export
- Certifications
Pricing
- Pricing model
- On request
- Free plan
- No
- Free trial
- Unknown / not verified
- Enterprise plan
- Yes
- Billing in CHF
- Unknown / not verified
Open source
- Open source
- NoInferred
No source code is published; the platform is licensed commercially.
Company
Basel-based software company, part of the Swiss Post group, that develops secure messaging, video and co-browsing software for banks and wealth managers.
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InvoicingPaid
Sources & verification
Every claim on this page is marked as verified, vendor claim or inferred. Unknown means we could not confirm it — not that the answer is “no”.
- Verified Confirmed by an independent or official source such as the commercial register.
- Vendor claim Stated by the vendor in its own documentation, website or legal terms.
- Inferred Derived by the editors from indirect evidence — see the note.
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unblu inc.
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